Billing & Payment Help Center

Contact Meadow

For help accessing Meadow Pay, adding a trusted ally (e.g. parent or guardian), or making a payment.

Email: support@meadowpay.com

Common questions

What is Meadow Pay?

keyboard_arrow_down

Meadow Pay is a new tool that helps you manage and pay your school bills. It also lets you review your bill details and share your account with a trusted ally, such as a parent or guardian.

When should I use Meadow Pay?

keyboard_arrow_down

Using Meadow Pay is fast, simple, and secure. It's the easiest way to manage your school bills.

Is Meadow Pay secure?

keyboard_arrow_down

Yes! Meadow leverages the latest technology to ensure your personal and financial information are secure. Meadow encrypts all personal information and uses payment processing technology called tokenization to keep your payment details safe and secure.

How do I access Meadow Pay?

keyboard_arrow_down

Check your school email for a link to confirm your account. Be sure to check your spam folder, if you don't see it in your inbox.

If you still don't have your Meadow Pay welcome email or link, contact us at support@meadowpay.com

What does my school bill include?

keyboard_arrow_down

You school bill typically includes School Costs and may include any of the following information:

School Costs: These are various costs associated with your education, including tuition, fees, housing, food, books and possibly other items as well.

Questions related to tuition and fees can be directed to your schools Business Office

Military Benefits: Any items related to qualified military benefits such as military discounts, Tuition Assistance, VA benefits, etc.

Financial Aid:
If you receive Financial Aid or scholarships, they will typically be deducted from your total bill, reducing the amount you owe. Please note if your aid has not yet been finalized, it will be labeled Anticipated Financial Aid.

Questions about Financial Aid can be directed to the appropriate Financial Aid office.

Payments:
 Any payments you or someone else makes on your behalf will be reflected on your bill.

Refunds:
 Any refunds issued will be reflected on your bill.

How do I make a payment with Meadow Pay?

keyboard_arrow_down

Once you’ve logged into Meadow Pay using the one-time verification code, click on View bill and then Make a payment.

Choose the amount you want you pay, how you would like to pay, and then enter your payment details and confirm your payment. You'll receive a payment confirmation by email.

Please note, it make take up to 24 hours for your payment to be reflected in Meadow Pay. Rest assured, once you receive your payment confirmation your payment is on it's way. We'll also let you know if there is any problem with your payment after you make it.

Why does my payment say "pending"?

keyboard_arrow_down

It can take up to 24 hours for a payment to be reflected on Meadow Pay. Please check back at a later time to see your payment completion.

When is my school bill due?

keyboard_arrow_down

You can find your due date on the bill reminder emails sent to your school email as well as on the Meadow Pay bill screen. Make sure to always pay on time to avoid any late fees or loss of access to university services.

Why hasn’t my financial aid been applied to my bill yet?

keyboard_arrow_down

Processing Time: It can often take some time for financial aid to be processed and applied to your account. If all necessary documentation for your scholarships or grants has not been completed and submitted, it can delay the application to your bill.

Incomplete Documentation: Some scholarships and grants have a specific disbursement date, which is the date when the money is actually sent to the school. If this date has not yet passed, the funds may not have been applied to your account yet.

Eligibility Requirements: If you have not met all of the eligibility requirements for your scholarship or grant, it may not be applied to your account. This could include things like maintaining a certain GPA, completing a specific number of course credits, or participating in certain activities.
If you notice that on your bill that your financial aid is in the anticipated financial aid category, this means that it has not been disbursed yet. It could be for one of the following reasons:

How can I grant account access to someone else?

keyboard_arrow_down

You can find the grant account access button on the Meadow Pay bill screen. This will allow you to review the information you will be sharing as well as inviting a trusted ally (parent, relative, guardian, etc.)

How can I set up a payment plan?

keyboard_arrow_down

Payment plans are offered within Meadow Pay.

Sign into Meadow Pay and click "Pay over time."
From there it is just a few steps to select the number of payments, enter your info, set up autopay and go!

How do I dispute a payment?

keyboard_arrow_down

Currently you can only do this by contacting your schools business office. This feature will be coming soon to Meadow Pay.

How can I get more information about my financial aid awards?

keyboard_arrow_down

Financial aid information can be viewed online.  Please contact the Financial Aid office for more information

How do my financial aid awards get to my student account?

keyboard_arrow_down

In order for any NEW financial aid awards (ones that you did not have in the previous term) to be applied to your student account, you will need to accept or decline your financial aid awards. Specifically, any federal student loans listed on this statement are loans for which you are eligible. In order for those to go onto your student account, you will need to do the following:

• Accept your loans
• If accepting the loans, you will also need to complete the Master Promissory Note and Loan Entrance Counseling.  
• If you do not want the student loans, simply decline them. 
• If you did these steps in the previous term, you will not need to do them again. This is only needed for NEW awards that you did not have last term.
• If you have not completed a FAFSA (Free Application for Federal Student Aid), make that a priority. In order to receive any federal financial aid, a FAFSA must be filed and Anna Maria must be selected. Go to https://studentaid.gov/h/apply-for-aid/fafsa